Frequently Asked Questions
Everything you need to know about Pup Labs fashion and service.
What is the typical shipping time for my order?
Orders are processed within 1-2 business days. Standard shipping usually takes 3-7 business days, while express options are available at checkout if you need your items sooner.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as our cuts range from slim-fit to oversized depending on the collection.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.
Are Pup Labs garments sustainably made?
Yes, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we partner exclusively with fair-trade certified factories.
How should I care for my Pup Labs apparel?
To maintain the quality of the fabric and prints, we recommend machine washing cold with similar colors and hanging to dry. Avoid high heat in the dryer to prevent shrinkage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.